Welcome to OWL
Thank you for choosing OWL (Original Ways to Learn). These Terms & Conditions explain how OWL works, what you can expect from us, and what we ask of you when using the app. We have written these Terms in plain language because we believe important information should be understandable.
By creating an OWL account or using the app, you agree to these Terms & Conditions. If you have any questions, please contact us before using OWL.
1. Using OWL
OWL (Original Ways to Learn) is a child-led app that helps children develop emotional awareness through everyday experiences. Built on a neuroaffirming, strengths-based philosophy, OWL encourages children to become curious about their emotions, develop a deeper understanding of themselves, and explore their emotional experiences in their own way and at their own pace.
OWL provides activities, resources and features designed to support this experience. As OWL continues to grow, features, activities and services may be updated, modified or removed from time to time.
Occasionally, OWL may be temporarily unavailable while maintenance, updates or improvements are completed.
2. Parent Accounts
OWL accounts must be created by a parent or legal guardian.
When creating an account, parents agree to:
provide accurate information;
keep their account details secure;
maintain responsibility for all activity occurring through their account;
ensure information provided remains current where reasonably necessary.
Parents may create child profiles using only the information requested by OWL.
3. Using OWL
By using OWL, parents agree to:
supervise their child's use of the app where appropriate;
ensure the child is using a compatible Apple Watch and supported device;
use OWL only for its intended purpose;
use the app lawfully and responsibly;
notify OWL if they believe their account has been accessed without permission.
Parents remain responsible for decisions made regarding their child's use of the app.
4. Using OWL Responsibly
Users must not:
misuse or interfere with the operation of OWL;
attempt to gain unauthorised access to OWL systems;
copy, reproduce, modify or distribute any part of OWL without written permission;
reverse engineer, decompile or attempt to discover the source code of the app;
use OWL for unlawful or fraudulent purposes;
upload harmful software or attempt to disrupt the service.
OWL may suspend or terminate accounts where these Terms are seriously breached.
5. Our Commitment
We are committed to:
providing a safe and respectful experience;
protecting personal information in accordance with our Privacy Policy;
maintaining and improving OWL over time;
responding to genuine enquiries and support requests within a reasonable timeframe;
communicating important updates affecting the service.
While we will always aim to provide a reliable service, we cannot guarantee uninterrupted availability.
6. Subscriptions and Payments
During approved testing programs, OWL may be provided free of charge.
Following public release, OWL may operate as a subscription service.
Subscription pricing, billing frequency, trial periods and renewal information will be provided before any payment is taken.
Payments will be processed securely through authorised third-party payment providers.
Prices may change from time to time. Where this occurs, reasonable notice will be provided before any new pricing takes effect.
Unless otherwise stated, all prices are shown in Australian Dollars (AUD) and include GST where applicable.
7. If Something Goes Wrong
We take reasonable care in developing and maintaining OWL.
However, to the maximum extent permitted by law:
OWL is provided on an "as available" basis;
we cannot guarantee that the app will always operate without interruption or technical issues;
we are not responsible for indirect, incidental or consequential loss arising from the use of OWL.
Where permitted by law, our total liability arising from the use of OWL will be limited to the amount paid by the user for the subscription during the twelve months immediately preceding the claim, or AUD $0 where no subscription fee has been paid.
Users agree to indemnify OWL against losses arising from unlawful use of the app or breaches of these Terms.
Nothing in these Terms excludes any rights that cannot legally be excluded under Australian law.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where consumer guarantees apply, OWL will honour those obligations.
If any provision of these Terms is found to be inconsistent with Australian Consumer Law, that provision will apply only to the extent permitted by law.
9. What OWL Does (and Doesn't Do)
OWL supports children in developing emotional awareness.
OWL does not provide psychological treatment, counselling, medical advice or healthcare services.
OWL is not intended to diagnose, treat or prevent any medical, psychological or developmental condition.
Parents remain responsible for decisions relating to their child's health, wellbeing and safety.
If you have concerns about your child's physical or mental health, you should seek advice from an appropriately qualified professional.
If there is an emergency, contact emergency services immediately.
10. Privacy
Your privacy is important to us.
Our collection, use, storage and protection of personal information is explained in our Privacy Policy, which forms part of these Terms & Conditions.
11. Intellectual Property
OWL, including its name, logo, activities, written content, graphics, software, design, trademarks and other materials, is owned by Original Ways to Learn or its licensors and is protected by Australian intellectual property laws.
Using OWL does not transfer ownership of any intellectual property rights.
You may use OWL only for your personal, non-commercial use unless otherwise agreed in writing.
12. Your Information
Parents retain ownership of the personal information they provide.
OWL retains ownership of the app, software, activities, content and any improvements made to the platform.
OWL may use anonymous or de-identified information to improve the app, understand usage patterns, develop future features and evaluate the effectiveness of the service.
No personally identifiable information will be published without your separate consent.
13. Third-Party Services
OWL may rely on trusted third-party providers to deliver parts of the service, including cloud hosting, payment processing, notifications and technical infrastructure.
While we choose these providers carefully, we are not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.
Your use of services provided by Apple, payment providers or other third parties may also be subject to their own terms and privacy policies.
14. Closing Your Account
Parents may close their OWL account at any time.
OWL may suspend or terminate an account where:
these Terms have been seriously breached;
unlawful activity is suspected;
continued use may place OWL, other users or the service at risk.
Termination does not affect any legal rights or obligations that have already arisen.
15. Events Outside Our Control
OWL is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, government actions, cyber attacks, industrial disputes or failures of third-party services.
We will make reasonable efforts to restore the service as soon as practicable.
16. Complaints and Refunds
If you have concerns about OWL, we encourage you to contact us first so we can understand the issue and work towards a solution.
Where subscriptions apply, refund requests will be considered in accordance with Australian Consumer Law and any published refund policy.
17. Resolving Concerns
If a dispute arises, both parties agree to make reasonable efforts to resolve the matter through open communication before commencing legal proceedings.
If the matter cannot be resolved, either party may seek mediation or pursue any legal rights available under Australian law.
These Terms are governed by the laws of Victoria, Australia.
18. Changes to These Terms
As OWL continues to grow, these Terms & Conditions may be updated from time to time.
Where significant changes are made, we will notify users through the app, website or by email where appropriate.
The most current version will always be available within the app and on our website.
Contact Us
If you have any questions about these Terms & Conditions, please contact us.
OWL – Original Ways to Learn
Email: hello@myowl.app
Website: www.myowl.app