Privacy Matters at OWL
Privacy is one way we show respect.
At OWL, we believe children should be free to explore who they are without giving away more personal information than is genuinely needed. We intentionally collect only the information required to provide OWL safely, responsibly and effectively.
This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to parents and carers. It applies to visitors to our website, users of the OWL app, and participants in any early access or testing programs.
OWL is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
About OWL
OWL (Original Ways to Learn) is a child-led app that helps children develop emotional awareness through everyday experiences. Built on a neuroaffirming, strengths-based philosophy, OWL encourages children to become curious about their emotions, develop a deeper understanding of themselves, and explore their emotional experiences in their own way and at their own pace.
OWL is not a therapy service, psychological treatment program, diagnostic tool, medical device or crisis support service. It has been designed to support children's emotional awareness through everyday experiences and should not replace professional advice, assessment or treatment where these are required.
The Information We Collect
We collect only the information reasonably necessary to provide and improve OWL. Depending on how you use OWL, we may collect:
Parent or Carer Information
Name
Email address
Account login details
Communication preferences
Child Information
Parents may choose to provide:
Child's first name
Child's age
An optional profile photograph for their own identification purposes within the app.
Profile photographs are optional and are not analysed or used by OWL for identification, profiling or any other purpose beyond displaying the child's profile within the parent's account.
App Usage Information
When OWL is used, we may collect information such as:
Date and time the app is used
Activities selected
General app interactions
Device information necessary for app functionality
Technical information used to improve performance and reliability
Subscription and Payment Information
Where paid subscriptions become available, payment information may be collected and processed securely through authorised third-party payment providers.
OWL does not store complete credit card or payment card details on its own systems.
Sensitive Information
OWL has been intentionally designed to minimise the collection of sensitive information.
The app does not require parents to provide information about a child's medical history, diagnosis, disability, therapy, education or developmental profile in order to use OWL.
If sensitive information is voluntarily provided through correspondence or customer support, it will only be used for the purpose for which it was provided and managed in accordance with Australian privacy legislation.
Why We Collect Information
We collect personal information to:
create and manage user accounts
provide access to OWL
personalise the parent account
operate and improve the app
identify and resolve technical issues
communicate important updates
respond to customer enquiries
administer subscriptions and payments
meet our legal obligations
continue developing future versions of OWL.
We collect only the information reasonably necessary for these purposes.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information is stored using secure technologies and access is restricted to authorised personnel who require access to perform their work.
While we take reasonable precautions to protect your information, no online service can guarantee absolute security.
When Information May Be Shared
We do not sell personal information.
Information may be shared only where reasonably necessary, including with:
secure technology and cloud hosting providers
payment processing providers
technical development partners supporting OWL
professional advisers where required
government or regulatory authorities where required by law.
Any third-party providers engaged by OWL are expected to protect personal information and use it only for the services they provide.
Where information is stored or processed outside Australia, we will take reasonable steps to ensure it receives appropriate privacy protections.
Marketing and Communication
From time to time, we may send parents information about:
important account updates
new features
product improvements
educational resources
future OWL services.
Parents may unsubscribe from marketing communications at any time.
Operational communications relating to account security, subscriptions or important service updates may still be sent where necessary.
Your Choices
Parents may request to:
access the personal information we hold
correct inaccurate information
update account details
request deletion of personal information where legally permitted
close their OWL account
withdraw consent to receive marketing communications.
Requests may be made using the contact details provided at the end of this policy.
Children's Privacy
Children's privacy is central to OWL's philosophy.
Children do not create independent accounts. Accounts are established and managed by a parent or legal guardian.
OWL has been intentionally designed to collect as little information about children as reasonably possible while still providing a meaningful experience.
Consent
By creating an OWL account, accessing the website, participating in an early access program or continuing to use OWL, parents acknowledge that they have read and understood this Privacy Policy and consent to the collection, use and disclosure of personal information as described.
Parents are responsible for ensuring they have the legal authority to provide information relating to their child.
Disclaimers
OWL has been designed to support children's emotional awareness through everyday experiences.
OWL does not provide psychological, medical or health advice.
OWL is not intended to diagnose, treat, prevent or cure any medical, psychological or developmental condition.
The information provided by OWL should not replace advice from appropriately qualified health professionals.
If you have concerns about your child's physical or mental health, wellbeing or safety, you should seek advice from an appropriately qualified professional or emergency service where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as OWL develops.
Where significant changes are made, we will notify users through the app, website or by email where appropriate.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is managed, please contact us.
OWL – Original Ways to Learn
Email: hello@myowl.app
Website: www.myowl.app